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Online Helpdesk Ticketing System: Have an Organized knowledge Base and a Forum With Statuses




An online helpdesk ticketing system offers your business an effective and efficient framework which take care of customer support ticket management and offer several other beneficial features to reduce the number of dissatisfied customers. This web-based ticketing system is easy-to-use by your customer's visitors and employees and offers a resolution to a problem within a few minutes.

Some of the main features one can enjoy from a professional online helpdesk ticketing system like UserHorn Website Ticketing System are:-

  • You can customize the home-page of the system as per your brand or idea.
  • The support staff and the users can have an exchange of private messages in the system
  • Once you register your account, you can use the system on any device.
  • You can choose the URL for your support community that matches your own domain with SSL certificate (free and forever)
  • The answers to the customer's issues appear instantly in a chat and the system does not overload a page.
  • You can Change the support portal address to your own.
  • Clear database structure and function like Smart search automatically search for similar problems and their answers while creating a new request.
A well-built online helpdesk ticketing system makes use of the “Knowledge Base" module which assists you in developing an efficient knowledge base from the topics in the community to help visitors/customers find solutions within seconds. It supports self-service of clients. So stop waiting and get your domain registered on web-based customer ticketing system to maintain a long-lasting customer relationship.

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