An online
helpdesk ticketing system offers your business an effective and
efficient framework which take care of customer support ticket management and
offer several other beneficial features to reduce the number of dissatisfied
customers. This web-based ticketing system is easy-to-use by your customer's
visitors and employees and offers a resolution to a problem within a few
minutes.
Some of the main features one can enjoy from a professional online
helpdesk ticketing system like UserHorn Website Ticketing
System are:-
- You can customize the home-page of
the system as per your brand or idea.
- The support staff and the users can
have an exchange of private messages in the system
- Once you register your account, you
can use the system on any device.
- You can choose the URL for your
support community that matches your own domain with SSL certificate (free
and forever)
- The answers to the customer's issues
appear instantly in a chat and the system does not overload a page.
- You can Change the support portal
address to your own.
- Clear database
structure and function like Smart search automatically search for similar
problems and their answers while creating a new request.
A
well-built online helpdesk ticketing
system makes use of the “Knowledge Base" module which assists
you in developing an efficient knowledge base from the topics in the community
to help visitors/customers find solutions within seconds. It supports
self-service of clients. So stop waiting and get your domain registered on
web-based customer ticketing system to maintain a long-lasting customer
relationship.
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