Skip to main content

Online Helpdesk Ticketing System: Have an Organized knowledge Base and a Forum With Statuses




An online helpdesk ticketing system offers your business an effective and efficient framework which take care of customer support ticket management and offer several other beneficial features to reduce the number of dissatisfied customers. This web-based ticketing system is easy-to-use by your customer's visitors and employees and offers a resolution to a problem within a few minutes.

Some of the main features one can enjoy from a professional online helpdesk ticketing system like UserHorn Website Ticketing System are:-

  • You can customize the home-page of the system as per your brand or idea.
  • The support staff and the users can have an exchange of private messages in the system
  • Once you register your account, you can use the system on any device.
  • You can choose the URL for your support community that matches your own domain with SSL certificate (free and forever)
  • The answers to the customer's issues appear instantly in a chat and the system does not overload a page.
  • You can Change the support portal address to your own.
  • Clear database structure and function like Smart search automatically search for similar problems and their answers while creating a new request.
A well-built online helpdesk ticketing system makes use of the “Knowledge Base" module which assists you in developing an efficient knowledge base from the topics in the community to help visitors/customers find solutions within seconds. It supports self-service of clients. So stop waiting and get your domain registered on web-based customer ticketing system to maintain a long-lasting customer relationship.

Labels:

Comments

Post a Comment

Popular posts from this blog

Website Feedback Widget: Put Help Right at Your Customer's Fingertips

A professional UserHorn - online helpdesk ticketing system features website feedback widget to receive quality feedbacks, organize the community, and to offer amazing customer service. This widget provides you with a roadmap for involving your customers either through a voting system or customer satisfaction ratings. Capturing feedback in the form of ideas, questions, and problems and discussing them with your customers ensure better customer loyalty. A website feedback widget offers several benefits which help you and your customers to build and develop a long-lasting relationship. Some of the advantages which one can expect from the widget are:- Customers can register their queries with your support team directly from your web portal and does not have to remember your contact info. It provides you with a platform to exchange vital info with your customers like product launches, tips, solutions to their problems etc…   You can customize the fields in the feedback...
Post a Comment
Read more

User Horn: Best Customer Feedback Tool

User Horn is one of the most widely used online ticket support system. We assist our customers by being an online technical support ticketing system. It is a simple, easy to use customer based platform for multi-users. User Horn provides you all the features and tools of an expensive ticketing support system for comparatively lower prices.We work as a customer ticket support system. Main Features of User Horn ·          Branding: Providing customizable home page, according to your ideas and requirements ·          Mobile Version: Our website and service can be comfortably used on any device. ·          Instant Answers: Overloading of page is not suggested, as our website provides answers instantly in a chat. ·          Private Messages: Our Company gives the possibility of private communication between supp...
Post a Comment
Read more

Customer Support Ticket System: Cuts Down Response Time

A customer support ticket system is a software which helps your business in keeping track of all the problems raised by your customers until they are satisfactorily solved. This system creates and manages support tickets. These tickets normally refer to a specific incident and it is further assigned to a proper department to resolve the problem instantly. When you decide to implement an online customer support ticket system of a UserHorn , the number of customers calls to the support will reduce by 30% since the users of the system will be able to find solutions all by themselves. Your business will be benefitted from reduced support costs and zero number of dissatisfied customers. The important elements which you can track in such a system are the account information, details of the problem, the current status of the problem steps taken to resolve it, and the final resolution of the problem. Communicating with the customers of your business has never been so easy. You jus...
Post a Comment
Read more